CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Excess volatility increases risk further. Be cautious. Past performance is not an indication of future results.
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Asking from a small screen

Where to ask when the screen in your hand does not add up (Philippines)

Two very different desks, and a question sent to the wrong one comes back as a redirection a day later. Sorting it takes ten seconds and is the difference between an answer and a round trip.

If the answer requires your account to be open — a balance, a payment, the state of verification (the identity check Exness runs before real trading) — only Exness support can give it, and it runs 24/7 inside the Exness Trade app and the Exness personal area. If the question is what a screen, a word or a figure means, this site can answer it, and no account has to exist first. Anything about where a price will go belongs to neither desk: nobody answers that one.

Sorting the question in ten seconds

What you are looking atWho can answer itWhat the wait costs
A balance that looks wrongExness support — the only desk that sees an accountNothing changes on its own while you wait
A payment not yet showingExness supportYou cannot act on it until it appears
A live position while you writeNobody. Closing is your decisionNot free — the row keeps moving
A word or figure on these pagesThe form belowNothing at all
A screen you cannot find in the appThe form below, or the first-hour guideNothing — it can wait

What a message from a phone needs to contain

  1. Name the screen

    Order screen, position row, account line, money section — say which one, because they show different figures.

  2. Type both numbers out

    The one you expected and the one shown. Typed, not photographed — the gap between them is the actual question.

  3. Add the platform's hour

    Not your phone's. The two clocks need not agree, and only one of them can be checked against a record.

  4. Leave out anything private

    No passwords, no one-time codes, no account numbers, no card details. Nobody who can genuinely help needs them in a message.

Ask about a screen

Two fields decide whether an answer is possible: an email you can open today, and a question that names the screen and both figures. No account details, please.

The form belongs to the independent team writing these pages, not to Exness support: it sees no balance and moves no money. Limits are on the about page.

Questions about asking for help

Which help is built into the app itself?

Exness support runs 24/7 inside the Exness Trade app and the Exness personal area — that is the desk that can see an account.

Can this site check my balance if I send the details?

No, and please do not send them. Nothing here sees an account, and account details belong in no message anywhere.

Something is moving while I wait for a reply. What should I do first?

Deal with the open position before writing. A live row keeps moving; a closed one waits patiently.

Screenshot or typed figures?

Typed, exactly as shown, plus the platform's hour. A picture taken on a phone often crops the one line that mattered.

Two things stopped making sense at once. One message or two?

Two. A double question usually returns as a request to clarify, which costs a day.

Is there an hour when nobody is available?

Exness support runs around the clock. The form here answers by email, usually within a day.

Someone messaged offering to help with my account. Should I reply?

No. Support is reached from inside the app you installed yourself — never from a message that arrived unrequested.

Can I ask before any account exists?

Yes. Questions about what a screen does or what a word means need no account at all.

How do I know the question is settled?

When you can state the next step without re-reading the thread. If not, say what is still missing.

Where do questions about a price forecast go?

Nowhere. Nobody knows, and anyone claiming to is not a source worth acting on.

Answers that need no waiting

Finding the screens

The four to locate first, and how long each should take.

Open the guide

What a label means

Each term keyed to the button, tab or field it appears on.

Look it up

Count it yourself

Three inputs, one size — settled before the app is even open.

Open the calculator