Window and company

What is a broker, when all you can see is an app? (Philippines)

On a phone the whole relationship arrives as one icon, and it is easy to think the icon is the thing. It is not: an app displays and sends, a broker holds and executes. Knowing which is which decides who you ask when something looks wrong.

A broker is the company that gives you access to the markets. The app is how that access reaches your hand. Exness offers three windows onto the same account — the Exness Trade app on a phone, the Exness Terminal in a web browser, and MetaTrader 4 / MetaTrader 5 for more experienced traders — and switching between them changes nothing about the account itself. Delete the app and your positions carry on; change phones and the account is where it was. That is the test: whatever survives the app being gone belongs to the broker.

Which side of the glass each thing lives on

Read it once and the question "who do I ask?" mostly answers itself.

Thing on your screen	Lives with	What follows from that
The layout, the tabs, the dark mode	The app	Reinstalling changes it; nothing else is affected
Your balance	The broker	It is unchanged by anything you do to the phone
An open position	The broker	It keeps running with the app closed
The prices in the list	The broker, relayed	A frozen screen is a display problem, not a price
The order you tapped	Sent by the app, executed by the broker	The confirmation, not the tap, is the record
Verification of your identity	The broker	The camera is yours; the decision is not

A screen looks wrong: what you see, what to check, what next

Four situations that all look the same on a phone and belong to entirely different places.

The prices stopped moving

What to check: whether anything else on the phone is loading. Next: a stalled connection is the usual answer, and a position row read during one is out of date. Re-open the screen before acting on the number.
The balance is not what you expected

What to check: which account is open — demo balances and real ones look identical. Next: if it is the right account, this is a broker-side question and needs the desk that can see it, not a guess.
An order did not appear

What to check: the positions tab and the history tab, in that order. Next: a tap that never reached the broker leaves no trace anywhere; a tap that did leaves one in history even if the position has closed.
The app itself is behaving oddly

What to check: whether the same account looks the same in a browser. Next: if the browser view is fine, the problem is the window rather than what is behind it.

What the broker is paid for, and where you see it

Access is not free, and on a phone the price is easy to miss because it is never presented as a bill. It sits inside the quote: every instrument shows two prices at once, and the gap between them — the spread — is what an opening costs. A position kept open past the end of the trading day can also carry a swap, a small overnight adjustment. Neither arrives as a notification; both are visible before you confirm, on the order screen, if you scroll rather than tap.

That is the difference between a fee and a cost worth repeating on a small screen: a fee announces itself, a cost is already inside the number you are looking at. What a position carries takes both apart.

Four things no app on any phone can give you

A price that will hold. What is quoted is what exists now; an order fills against what exists when it arrives.
A judgement about your money. Field defaults are defaults. Many people lose money when they start trading, and no default knows that.
Protection from your own thumb. Confirmation screens exist; attention does not come bundled with them.
Anything this site could do instead. This is an independent guide — it holds no money, opens no account and shows no balance. All of that lives on the official exness.com.

Questions about the icon and the company

If the app is deleted, what happens to an open trade?

Nothing. The position is with the broker; the app was only showing it to you. Reinstall and it is still there.

Can the same account be opened on two phones?

The account is not tied to the glass you look through — the same one is reachable from the app, from a browser and from MetaTrader.

Who actually holds the money — the app?

No. An app stores no money at all. Exness is the company that holds an account balance, and this site holds nothing whatsoever.

What kind of company is Exness?

A global online broker. What reaches your phone is one of its three windows: the Exness Trade app, the Exness Terminal in a browser, and MetaTrader 4 / MetaTrader 5 for more experienced traders.

The price on the phone and the price in the browser differ slightly. Which is right?

Both are relays. A small difference is usually one screen having updated a moment later — the order screen prices the order, not the list.

Is a mobile order treated differently from a desktop one?

An order is an order. What differs is how carefully it was read before being sent.

Who answers when something about my account looks wrong?

Exness support: it is the only desk that can see an account, and it runs 24/7 in the app and the Exness personal area.

What does this site answer, then?

What the words and screens mean, before an account exists. Nothing that requires seeing your balance — the help page says where each kind of question goes.

Does using the app cost anything by itself?

The window is not the charge. Costs travel with a position — the spread at the open, and a swap on nights it stays open.

How do I check any of this without risking money?

On a demo account: same broker, same screens, virtual balance, no time limit. Close the app mid-trade and watch the position survive it.

Where the two sides show up next

The position row

What the broker is actually holding for you while the app is shut.

Read the row

Account types

The one line in the app that says which set of conditions applies.

Find the line

Words as labels

Each term keyed to the button, tab or field where it appears.

Open the glossary

Test the difference for free

A demo account is the same broker seen through the same app, on virtual money. Open a position, close the app, reopen it — the row is still there, and nothing of yours was involved.

Open a free demo at Exness